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Checking a day-count result

Open the calculation receipt and compare each counted local date with your own records. Confirm that arrival and departure dates are correct, planned stays are marked appropriately, each stay has the intended country and Schengen setting, and the correct presence period and counting basis are selected.

Overlapping recorded stays can never create more than one copy of the same calendar day in the Schengen total.

Backup and restore

Before changing devices

Create a fresh backup from Your Data while signed into iCloud Drive. Keep a separate PDF or CSV export if the history is important to you.

Restoring

Choose Restore and select the intended backup. KnowDays validates the file before replacing your ledger. Review the result immediately after restore.

If a backup is missing

Confirm that iCloud Drive is enabled, the same Apple account is active, and the device has completed iCloud synchronization. Eutopix Labs cannot retrieve files from your private iCloud container.

Current-country suggestion

Location access is requested only after you tap the suggestion control. KnowDays converts the current coordinate into a country suggestion, discards the coordinate, and asks you to confirm. Near borders, airports, tunnels, or with limited location accuracy, edit the suggestion manually.

Exports

PDF, CSV, JSON, travel-story images, and route videos are created locally. If sharing fails, check that the destination app accepts the chosen format and that the device has available storage.

Important

Support can help explain the app and investigate reproducible software problems. It cannot determine visa eligibility, immigration status, or tax residence. For those questions, contact the relevant authority or a qualified adviser.